Service Standards

We adhere to nine key service standards:

1. Service Access. Each individual seeking support has access to a service on the basis of relative need and available resources.
2. Individual Needs. Each person with a disability receives a service that is designed to meet his or her individual needs and personal goals in the least restrictive way.
3. Decision Making and Choice. Each person with a disability has the opportunity to participate as fully as possible in making decisions about events and activities of his or her daily life, and in relation to the services he or she receives.
4. Privacy, Dignity and Confidentiality. Each individual's right to privacy, dignity and confidentiality in all aspects of his or her life is recognised and respected.
5. Participation and Integration. Each person with a disability is supported and encouraged to participate and be involved in the life of the community.
6. Valued Status. Each person with a disability has the opportunity to develop and maintain skills and to participate in activities that enable him or her to achieve valued roles in the community.
7. Complaints and Disputes. Each individual is free to raise and have resolved any campaigns or disputes he or she may have regarding The Centre and/or its service.
8. Service Management. The Centre adopts sound management practices that maximise outcomes for consumers.
9. Protection of Human Rights and Freedom from Abuse and Neglect. The service provider acts to prevent abuse and neglect, and to uphold the legal and human rights of consumers.

Click here to view more information about the Disability Services Commission's Service Standards.

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