Policies

The Centre for Cerebral Palsy has a range of policies that may be of interest to clients and their families.

Standard of Care
This policy articulates the organisations position to ensure that all clients receive high quality services that are designed and delivered around their individual circumstances, needs and preferences.
Standard of Care Policy

Quality Management Practices
This policy outlines the practices utilised to provide quality management.
Quality Management Practices Policy

Privacy
The purpose of this policy is to establish the framework and standards of privacy and confidentiality in the organisations dealings with stakeholders to enable the organisation to comply with the National Privacy Principles.
Privacy Policy

Code of Ethics
A ‘Code of Ethics’ provides a set of standards developed to contribute to the operations and growth of an organisation.  These standards are based on ethical principles that reflect the value base of the organisation.  Employees use a code of ethics to determine what is acceptable behaviour within the scope of their roles and responsibilities.
Code of Ethics Policy

Code of Conduct
The ‘Code of Conduct’ presents employees with a benchmark for acceptable work standards and to assist staff in dealing with representations and grievances.
Code of Conduct Policy

Consumer Rights and Responsibilities
This policy aims to ensure that clients and their families/carers are aware of their rights.  With those rights come responsibilities in the interests of a respectful relationship and effective service provision.
Consumer Rights and Responsibilities Policy

Human Rights and Freedom from Abuse
The Centre recognises that people with disabilities have a right to receive services in a safe environment where their health, emotional, psychological, spiritual, educational, occupational and financial needs are adequately managed.  The organisation recognises the vulnerability of consumers to potential situations of risk, abuse and exploitation and is committed to providing services in such a manner as to ensure consumers and safe.
Human Rights and Freedom from Abuse Policy

Client and Staff Protection
Clients of The Centre for Cerebral Palsy are at all times entitled to receive services in an environment in which their physical and emotional wellbeing are deemed paramount.  Staff are at all times entitled to work in an environment in which their physical and emotional wellbeing are regarded as key employment responsibilities.  The Centre has a duty to provide an environment in which both clients are staff are protected from both physical and emotional abuse at all times.
Client and Staff Protection Policy

Consumer Feedback and Complaints
This policy and associated procedures aims to improve services through effective complaints handling which is an essential aspect of disability service delivery and which assures clients, families and advocates that The centre is committed to addressing concerns relating to the services they access.

Consumer Feedback and Complaints Policy

Consumer Feedback and Complaints Procedures

Entry and Exit Criteria
This policy provides direction for The Centres staff when considering the referral of a client to the organisation or considering the exit of a client from the organisation.
Policy on Entry and Exit Criteria

Welcome Pack – Early Intervention Program
The aim of this policy is to ensure families entering the Early Intervention Program feel welcomed and are provided with information on cerebral palsy and the services available in a timely manner to assist them in decision making.
Welcome Pack – Early Intervention Program Policy

Welcome Pack – School Age Intervention Program
Families receiving services from the School Age Intervention Program will be provided with information about SAIP and other services provided.  This information is provided to ensure that people are welcomed to the program, that they have the basic information they need in order to use the program successfully, and that they are empowered in their decision making.
Welcome Pack – School Age Intervention Program Policy

Roles and responsibilities of Directors and Executive of charitable and service provision organisations
This policy outlines the Board members and management respective roles and responsibilities within the company.
Roles and responsibilities of Directors and Executive of charitable and service provision organisations policy

Conduct of Elections for Members of the Board of Directors
Rules for the conduct of elections by postal ballot
Conduct of Elections for Members of the Board of Directors Procedures

Prevention of Bullying and Intimidation in the Workplace
The purpose of this policy and associated procedures is to provide direction for the organisations staff on how to promote a workplace free of bullying, including physical and verbal abuse and other behaviours intended to harm, intimidate, threaten, victimise, undermine, offend, degrade or humiliate another person.
Prevention of Bullying and Intimidation in the Workplace Policy
Prevention of Bullying and Intimidation in the Workplace Procedures

Staff Selection and Recruitment
This policy and procedures outlines the recruitment and selection process applicable to all vacancies that occur within The Centre for Cerebral Palsy and is based on the principles of merit and equal opportunity.
Staff Selection and Recruitment Policy